Shipping policy

At DreamSupport Pillow, we are committed to delivering your orders safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be slightly longer during peak shopping seasons, holidays, or promotional periods.

Customers will receive an order confirmation email once the order has been successfully placed.

Estimated delivery times may vary depending on your location.

Typical delivery estimates:

United States: 7–15 business days
Canada: 5–12 business days
International orders: 10–20 business days

Please note that these delivery times are estimates and may be affected by factors beyond our control.

Shipping costs are calculated at checkout based on the shipping destination and order details.

From time to time, we may offer free shipping promotions for qualifying orders.

Once your order has been shipped, you will receive a confirmation email that includes your tracking number.

Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

For international orders, customers may be responsible for customs duties, taxes, or import fees required by their country.

These charges are determined by the destination country and are not included in our product prices or shipping fees.

Shipping delays may occasionally occur due to:

While we work closely with our logistics partners, DreamSupport Pillow cannot guarantee delivery times once the package has been shipped.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

If an incorrect address is provided and the order has already been shipped, we may not be able to modify the delivery.