Refund policy
At DreamSupport Pillow, customer satisfaction is very important to us. We want every customer to feel confident and comfortable when shopping with us. If for any reason you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase such as the order confirmation or receipt is required.
Products that have been used extensively, damaged by improper handling, or returned without authorization may not qualify for a refund.
Certain types of items may not be eligible for return for hygiene reasons, especially products that have been opened or used.
Return Process
To initiate a return, please contact our support team before sending the item back. Our team will provide the correct return instructions.
When contacting us, please include:
- Your order number
- The reason for the return
- Photos of the product if the item is damaged or defective
Once the return request is approved, we will provide the return address and instructions.
Items returned without prior authorization may not be accepted.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment. Please allow several business days for the refund to appear in your account, depending on your payment provider.
Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We may request photos of the item in order to assess the issue and provide the most appropriate solution, which may include:
- A replacement item
- A partial refund
- A full refund when applicable
Our goal is always to resolve the issue as quickly and fairly as possible.
Late or Missing Refunds
If you have not received your refund yet:
- First check your bank account again.
- Contact your credit card company as it may take time before the refund is officially posted.
- Contact your bank for additional processing time.
If you have completed these steps and still have not received your refund, please contact our support team.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us: